Returns & Exchanges
At Arata, we want you to love your clean beauty routine. If you are not completely satisfied with your purchase, you can return or exchange eligible products within 15 days of delivery.
Initiate Your Request
Visit our returns portal and enter your order number and email address to select the items you wish to send back.
Pack with Care
Ensure the products are unused and in their original packaging, then securely place them in the shipping box with the provided invoice.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized courier location near you.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing